Author Archives: Eduardo Valencia

About Eduardo Valencia

Data-driven by instinct and by learning. I began my career as a linguist. Some things stay with you to the grave. Since 1995, I have been leading teams and companies that have successfully developed and distributed hundreds of successful data, analytics and ICT projects.

Surveys and HR: why do you need open-ended questions?

open and closed questions

Since everyone wants to understand employees better, text-based data sources are a key factor for any organization to understand the “whys” and act on them to make improvements. Open-ended questions are one of the most effective ways to gather employee opinions; they offer them an open forum to make suggestions and present innovative ideas.

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New health demo: tagging drug names, symptoms, diseases, and adverse drug reactions

Documents in the health domain show specific vocabulary and linguistic structure. If you take a look at clinical Records or Electronic Health Records (EHR), you will see that it is also made up of unstructured data (that is, free text). This free text contains weird names of drugs and diseases that are even difficult to read. For all these reasons, text analytics techniques must be adapted to the health domain.

We have put together a number of resources in a demo that shows how MeaningCloud can tag drug names, symptoms, diseases, procedures, and so on.

See the free demo: https://www.meaningcloud.com/demos/health-text-analytics-demo

Health text tagging demo picture

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What is Real World Evidence and why does it matter?

Real World Evidence. Blurred image of a hospital

Real World Evidence (AKA “Real World Data”) is a worldwide trend in Health and Life Sciences. New kinds of data, such as electronic health records and data mining tools are now available and allow us to extract information and knowledge. We can detect medical treatment costs, treatment efficiency (cost, benefits, and risks), references to drugs, side effects, or long-term results.  Text analytics is an essential component of this area of knowledge.

Austerity measures and related price cuts have put unprecedented pressure on the pharmaceutical industry. Manufacturers are being asked to provide information related not only to safety, appropriate use, and effectiveness but also to clinical and economic value. Although randomized clinical trials (RCTs) remain the gold standard of clinical tests, factors such as varying responses to a drug in real life, not completing the course of prescriptions, or using unauthorized medication before or during the trial limit the generalizability of results from randomized clinical trials.
Real World Evidence (also called “Real World Data”)  has been fueled by new data technologies that leverage the valuable information contained in electronic medical records and personal information repositories. This post is a review of those Real World Evidence sources and of the benefits that Pharmaceutical and Life Science companies can derive from them.

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The amazing deeds of text analytics superheroes

In the last few years, the explosion of user-generated content in social media (networks, forums, communities, etc.) has significantly increased the need to extract information from unstructured content. Oddly enough, text analytics superheroes, wondrous as their achievements are, are just average guys who figured out what they could do with the right technology.

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What is the Voice of the Employee (VoE)?

Voice of the Employee. Silhouettes with bubbles representing dialog

Finding committed employees is one of public and private organizations’ top priorities. Thus, listening to the Voice of the Employee by systematically collecting, managing and acting on the employee feedback on a variety of valuable topics is essential.

The relationship between Voice of the Employee (VoE) and Engagement is very similar to the one between Voice of the Customer (VoC) and Customer Experience. VoC provides information to improve customer experience. Voice of the Employee promotes employees’ engagement in the company and their work. See: Voice of the Employee, Voice of Customer and NPS

Voice of the Employee collects the needs, wishes, hopes, and preferences of the employees of a given company. VoE considers specific needs, such as salaries, career, health, and retirement, as well as implicit requirements to satisfy the employee and gain the respect of colleagues and managers.
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Voice of the Customer in the insurance industry

For insurance companies, it is vital to listen and understand the feedback that their current and potential customers express through all kinds of channels and touch points. All this valuable information is known as the Voice of the Customer.  By the way, we had already dedicated a blog post to Text mining in the Insurance industry.

(This post is a based upon the presentation given by Meaning Cloud at the First Congress of Big Data in the Spanish Insurance Industry organized by ICEA. We have embedded our PPT below).  

More and more insurance companies have come to realize that, as achieving product differentiation at the industry is not easy at all, succeeding takes getting satisfied customers.

Listening, understanding and acting on what customers are telling us about their experience with our company is directly related to improving the user experience and, as a result, the profitability. In the post on Voice of the Customer and NPS, we saw in more detail this correlation between customer experience and benefits.

 

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