Category Archives: MeaningCloud

This category groups the different aspects of MeaningCloud we talk about in the blog.

MeaningCloud Release: VoC vertical pack upgrade

In the latest MeaningCloud update, we have published a new upgrade for our Voice of the Customer vertical pack. This update has two significant changes:

  • We’ve added a new domain to the four we already supported: telecommunications. This domain is huge and has a vast amount of unstructured data available and ready to be analyzed. You can check out the categories for this new model in the documentation.
  • We’ve refactored the models we already provided. Most of this refactorization has been done under-the-hood, but there are some categories that have changed names, either to give a more intuitive idea of what they refer to or to narrow down the criteria.
MeaningCloud release

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Text analytics explained: MeaningCloud in Portuguese

A few weeks ago we talked about MeaningCloud’s text analytics performance on French texts. Now it’s Portuguese time!

Portuguese, together with Spanish, has an enormous presence in South America. It is spoken by more than 200 million people in Brazil alone. Not only does it have an immense influence on the economy in South America but throughout Europe too, where it is used by more than 10 million speakers. Africa also has Portuguese-speakers. Angola, which has a population of more than 24 million people, recognizes Portuguese as their official language. Its presence in these three continents makes it hard to miss in our Standard Languages Pack. At MeaningCloud, we offer two Portuguese varieties: Brazilian Portuguese and European Portuguese.

Hello in many languages

Whether the concept “Text Analytics” sounds rather hazy or you are looking for something more specifically language-related, this post is for you. We keep in mind the language diversity and we want to show you all the functionalities we provide in Portuguese.

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Predict the future with our Intention Analysis Pack

New releaseWho wouldn’t want to know what customers are going to do? Detecting if what they want is to become further informed, purchase a product, request assistance, complain, make a cancellation… and thus be able to offer them a personalized service that optimizes their experience.

Intentions along the Customer’s Journey

Our new Intention Analysis Vertical Pack enable us to identify a set of basic intentions throughout the customer journey: Information, Advice, Purchase, Support, Recommendation, Complaint, or Cancellation, based on expressions in interactions in the contact center, surveys or social conversations.

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Text analytics explained: MeaningCloud in French

Due to the rise of Natural Language Processing technologies, Text Analytics is on everyone’s lips. However, most services in this field are provided in English and, depending on the language you are interested in, it can become difficult to find the functionality you are looking for.

No worries. French, for instance, is a language not only used in all the five continents and with almost 300 million of speakers, but is also either the first or the second language of communication in many international organizations [1]. No wonder why we have it as a part of our Standard Languages Pack!

Hello in many languages

Whether the concept “Text Analytics” sounds rather hazy or you are looking for something more specifically language-related, this post is for you. We keep in mind the language diversity and we want to show you all the functionalities we provide in French.

Continue reading →

New MeaningCloud add-on for Google Sheets

Now you can use MeaningCloud’s text analytics without leaving your Google spreadsheet

New releaseDo you need to categorize verbatims of your customer surveys or analyze sentiment about your products on Twitter in the fastest and easiest way?

In that case, forget about learning new tools or having to program to connect to text analytics APIs.

The new MeaningCloud add-on for Google Sheets enables you to do semantic analysis from the comfort of your spreadsheet, without the need for programming or advanced analytical knowledge.

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Easy Text Analytics using MeaningCloud’s Zapier integration

We at MeaningCloud love Zapier. It lets us build workflows connecting email, Slack, etc. We wanted to contribute our bit to its ecosystem, so we created MeaningCloud’s Zapier integration. Thanks to it, we can perform Text Analytics in any Zapier workflow easily.

Many organizations use workflows to automate tasks. Chat rooms and bots are a common way of triggering events. For instance, the Slash commands in Slack or Hubot respond to well-formed commands with strict patterns to avoid ambiguity, which is something desirable under some circumstances.

Zapier logo

Where these approaches do not fit specially well is, precisely, one of the most exciting aspects of using Text Analytics in automatization: it can react to the outside world. A company can analyze all communications received from clients, measure reputation, detect weaknesses, or even analyze the employee satisfaction. And all that information can be injected in an automated process and react conveniently.

In this article, we will learn how to integrate MeaningCloud in any Zapier workflow. Continue reading →

You can now integrate MeaningCloud with all kinds of applications using Zapier

New releaseWould you like to integrate MeaningCloud with all kinds of applications?

Be able to categorize your customers’ emails and send notifications in Slack depending on their theme?

To extract comments from Twitter and generate a spreadsheet in Google Sheets with the sentiment associated with the brands mentioned?

Now you can quickly generate these processes thanks to the new MeaningCloud integration for Zapier.

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Hej, hallå, hallo, hei! MeaningCloud supports the Nordic languages

Have you ever needed to detect entities in Danish texts or to classify documents in Swedish?

At MeaningCloud we aim to provide the most advanced text analytics product with the broadest language coverage in the market. That’s why we have just launched a Language Pack that adds to our traditional languages -English, Spanish, French, Italian, Portuguese and Catalan- coverage for the Nordic languages. Continue reading →

Webinar: A gentle introduction to Artificial Intelligence in Pharma

On May-23, 2018 we delivered the webinar “A gentle introduction to Artificial Intelligence in Pharma. Text-based sources”. Although it’s hard to believe, the level of marketing hype around Artificial Intelligence has even surpassed the one about digital transformation or Big Data.

Artificial intelligence (AI) is the ability of a computer program or a machine to think and learn.

Did you know that in the Pharma industry, up to 80% of business-relevant information is made up of text?

We see that AI is transforming the Pharma industry from top to bottom.

During the session we covered these items:

  • Introduction to Artificial Intelligence.
  • How they create value with text-based sources.
  • Case study: analysis of the Voice of the Patient.

Interested? Here you have the presentation and the recording of the webinar.