Voice of the Employee (Performance Review)

Voice of the employee (VoE) is a term similar to Voice of the Customer, and it is used to describe the in-depth process of analyzing the feedback provided by employees for different aspects of the work life with the objective of improving engagement and productivity.

The following model focuses on the performance review of the employee. Performance reviews are usually composed by both structured and unstructured data where the general capabilities of the employee are described. Using this model you will be able to characterize the capabilities described in these reviews in an organized way. The relevance given for the categories in this model is computed with respect to the top ranked result. Below you can find the categories defined in English and Spanish:

Code Label Description
AdaptabilityAdaptabilityAdaptability
AutonomyAutonomyAutonomy
CollaborationCooperationCollaboration and cooperationCollaboration and cooperation
CommitmentCommitmentCommitment
CommunicationCommunicationCommunication
Communication>CustomerRelationsCustomer relationsCustomer relations
EfficiencyEfficiencyEfficiency
ExpertiseSkillsExpertise and skillsExpertise and skills
ExpertiseSkills>LearningCapacityLearning capacityLearning capacity
ExpertiseSkills>TrainingNeedsTraining needsTraining needs
InnovationInnovationInnovation
LeadershipLeadershipLeadership
MotivationMotivationMotivation
PersonalityPersonalityPersonality
Personality>WorkEnvironmentWork environmentWork environment
ReliabilityReliabilityReliability
StressManagementStress managementStress management
Code Label Description
AdaptabilityAdaptabilidadAdaptability
AutonomyAutonomíaAutonomy
CollaborationCooperationColaboración y cooperaciónCollaboration and cooperation
CommitmentCompromisoCommitment
CommunicationComunicaciónCommunication
Communication>CustomerRelationsRelación con los clientesCustomer relations
EfficiencyEficienciaEfficiency
ExpertiseSkillsCapacitación y habilidadesExpertise and skills
ExpertiseSkills>LearningCapacityCapacidad de aprendizajeLearning capacity
ExpertiseSkills>TrainingNeedsNecesidad de formaciónTraining needs
InnovationInnovaciónInnovation
LeadershipLiderazgoLeadership
MotivationMotivaciónMotivation
PersonalityPersonalidadPersonality
Personality>WorkEnvironmentAmbiente laboralWork environment
ReliabilityConfiabilidadReliability
StressManagementGestión del estrésStress management