MeaningCloud's vertical packs are the fastest way to adapt text analytics analysis to your specific application or industry. Each vertical pack focuses on a specific application, providing resources already customized for it.

These are the current available vertical packs:

Voice of the Customer (VoC) is a market research technique that involves analyzing the feedback provided by customers through different channels with the objective of detecting their needs, perceptions and preferences.

Teleoperator - VoC
Components

These are the components available for this pack:

Component Type Description Languages
VoC Generic Deep categorization model This model provides a generic Voice of the Customer analysis
  • English
  • Spanish
VoC Insurance Deep categorization model This model provides a Voice of the Customer analysis focused on the insurance domain
  • English
  • Spanish
VoC Banking Deep categorization model This model provides a Voice of the Customer analysis focused on the banking domain
  • English
  • Spanish
VoC Retail Deep categorization model This model provides a Voice of the Customer analysis focused on the retail domain
  • English
  • Spanish
VoC Add-in for Excel Integration This add-in enables you to analyze the Voice of the Customer in all the available domains from your spreadsheets.
  • English
  • Spanish

All the deep categorization models specified above can also be used from the Deep Categorization API.

Voice of the Employee (VoE) is the in-depth process of analyzing the feedback provided by employees for different aspects of the work life with the objective of improving engagement and productivity.

Suitcase - VoE
Components

These are the components available for this pack:

Component Type Description Languages
VoE Performance Review Deep categorization model This model allows you to analyze the performance reviews of your employees
  • English
  • Spanish
VoE Organization Deep categorization model This model allows you to analyze the feedback of your employees about the organization
  • English
  • Spanish
VoE Exit Interview Deep categorization model This model allows you to analyze the exit interviews of the employees that leave the organization
  • English
  • Spanish
VoE Add-in for Excel Integration This add-in enables you to analyze the Voice of the Employee in all the available scenarios from your spreadsheets.
  • English
  • Spanish

All the deep categorization models specified above can also be used from the Deep Categorization API.

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