Analyze your client's feedback from any kind of channel (voice, email, social media, etc.) to detect the sentiment, the main conversation topics, buying signals, etc.
Unstructured content is growing and it's rarely analyzed or used in decision-making. Text analytics technologies automatically process and analyze textual content and provide valuable insights, transforming this "raw" data into structured, usable information.
Extract relevant information from social media in real-time. Monitor what's said about your company, filter irrelevant comments, analyze and categorize semantically the contents and extract trends.