Voice of the Customer
Analyze your client's feedback from any kind of channel (voice, email, social media, etc.) to detect the sentiment, the main conversation topics, buying signals, etc.
Social Media Analytics
Extract relevant information from social media in real-time. Monitor what's said about your company, filter irrelevant comments, analyze and categorize semantically the contents and extract trends.
Listening to the Voice of the Employee (VoE) by systematically collecting, managing and acting on the employee feedback on a variety of valuable topics is essential.
Unstructured content is growing and it's rarely analyzed or used in decision-making. Text analytics technologies automatically process and analyze textual content and provide valuable insights, transforming this "raw" data into structured, usable information.