Voice of the Customer (VoC)
A set of models designed to easily analyze the unstructured feedback that customers provide through various channels (surveys, contact center interactions, social media, etc.), both with a general scope and for several industries such as banking, insurance, and retail. The Pack also includes a specific add-in for Excel. More information, demo.
Voice of the Employee (VoE)
Easily analyze the opinions, evaluations, and comments of employees in various situations (as in performance evaluations, feedback on the organization, and exit interviews) using our predefined model pack. The Pack also includes a specific add-in for Excel. More information, demo.
Analyze comments from surveys, social media, call transcripts, emails, chats, etc. to understand the intention in a customer journey: Information, Advice, Purchase, Support, Recommendation, Complaint, Cancellation. More information.
Analyze all kinds of unstructured content to automatically recognize emotions expressed in the text: Joy, Sadness, Anger, Fear, Confidence, Disgust, Anticipation, Surprise. More information.
Automatically understand the language of finance thanks to the industry-related concepts included in FIBO's standard vocabulary.More information.
Healthcare (coming soon)
Automatically understand the language of health and pharmacy (symptoms, diseases, medicines, treatments, and more) thanks to a set of dictionaries that implement industry standard vocabularies: MedDRA, UMLS, CIMA, ATC, and IDC. Demo.
If you need more information about these Packs consult the documentation or send an email to firstname.lastname@example.org.