Benefits of emotion recognition
The Emotion Recognition Pack allows you to detect basic emotions and add value in a wide range of scenarios:
Analyze comments on social networks, forums and review sites to detect the emotional response of people (customers, employees, etc.) about your products and organization and prevent reputational crises.
Surveys and CX management systems
Interpret unstructured feedback to detect the emotional bonding of customers with your company and discover positive and negative drivers.
Analyze interactions in the contact center from the emotional point of view to route, respond and treat them optimally.