Analysis of surveys
Process the literal answers to the open-ended questions of your surveys without worrying about their amount and with a fast response time.
Mining Contact Center interactions
Turn the verbatims of your clients' interactions via telephone or email into a structured database in order to generate reports, detect correlations or analyze trends.
Customer journey and buying signals
Identify in which phase of the customer journey a user is (consideration, purchase, loyalty...) and detect potential buying or churn signals to take immediate action.
Get a 360-degree profile of your clients, incorporating demographic information, behavior and attitudes, from their online conversations and interactions with the company.
Online Corporate Reputation
Use all kinds of on-line content to assess in real time the impact that news, blogs, tweets, etc. have on the dimensions of your corporate reputation.
Brand identity and perception
Discover the attributes that define your brand as they are expressed in the content generated spontaneously by users and in the one published by the company itself.