Last April 29th we delivered our webinar “Leverage deep text analytics to transform customer feedback into action”. Thank you all for your interest.
In it we explained how to use Meaning Cloud’s products in a synergic way to analyze your customer feedback through surveys, contact center interactions and social media, and level up your customer insights.
During the session we covered these items:
- Leveraging unstructured customer feedback: benefits and challenges
- Text analytics to the rescue… but with limitations
- How to use deep text analytics to extract more actionable insights
- Pre-made Insights
- understand the opinions, perceptions, emotions and intentions of your customers.
Interested? Here you have the presentation and the recording of the webinar.
(También presentamos este webinar en español. Tenéis la grabación aquí.)