On Wednesday June 10th, MeaningCloud will welcome special guest and text analytics thought leader Seth Grimes for a 1-hour webinar on ensuring you are getting the most from your customer feedback.
Seth will explain the importance of text analytics in new Customer Experience / Voice of the Customer scenarios, enabling you to understand massive amounts of unsolicited, unstructured feedback coming form surveys, customer center interactions and social media… in real time.
And the MeaningCloud Team will show how you can efficiently put these ideas into practice using our easy-to-use, customizable and affordable Meaning-as-a-Service tools.
Whether you are in the market research or customer experience management business or you are an end customer willing to take your customer insights to the next level, this webinar is for you.
We hope you will join us for this special event.
Improve Customer Experience Management with Text Analytics
Discover the WHY behind your Customer Scores – A webinar with Seth Grimes
Wednesday, June 10th, 2015; 8am PST/11am EST
UPDATE: this webinar has already passed. See the documentation and recording here.
Distill customer insights from interactions with clients
For companies, it is vital to understand the feedback that their customers -current and potential- express through all types of channels and contact points. That is why brands are extending their
Voice of the Customer (VoC) initiatives to a new territory of unsolicited and unstructured content: comments on surveys, call center verbatims, Twitter… Only automatic processing enables to perform this analysis with the the necessary characteristics of quality, volume, response time and homogeneity.